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POLICIES

  • Cancellation policy: 48 hours before 3 PM check-in time of reservation. Late cancellations shall be charged the equivalent of the first night's accommodation. No shows will be charged the full reservation amount.

  • The minimum check-in age is 18. No children under the age of 12 years old in dorm rooms.

  • Payment upon arrival by cash, credit cards, and debit cards. Regardless of payment method, all guests must present a valid debit or credit card in their name upon check-in. Third-party payments are not accepted.

  • This property may pre-authorize your card before arrival.

  • Check-in from 15:00 to 23:00. Late check-in arrangements must be made at least 24 hours in advance. Late check-ins made without pre-approval are subject to a 15$ fee.

  • Check out before 11:00 AM.

  • Absolutely no late checkouts due to hostel turn-over. Late check-outs will result in a 15$ fee. Early check-ins are at the discretion of the staff.

  • The Max length of stay is a 14-night maximum stay per guest per 6 months. Exceptions can be made for group stays and partnerships.

  • No minimum length of stay.

  • Taxes are not included.

GENERAL

  • Breakfast included

  • No outside linens permitted - outside linens must be stored in the downstairs luggage closet if brought

  • Foreign travelers must show a valid foreign passport at check-in.

  • United States citizens must show a valid state-issued Identification. No passports accepted - address must be stated.

  • A credit card or debit card used for payment MUST belong to at least 1 of the guests staying.

  • We are a travelers hostel and therefore only accept residents of Richmond at our property for a max of 1 night in a 30-day period. The guest’s ID must represent an address of 30 miles outside the radius of our hostel.

  • 1 Person Per Dorm Bunk Only.

  • No dorm room outside guests allowed in the upstairs of the hostel. Dorm outside guests are allowed in common areas with hostel guests but must leave by 11 PM. In private rooms outside guests must check in with a government-issued ID at the front desk.

  • No curfew, but the front door will lock at 11 PM and the call box will need to be used if checking in.

  • Non-smoking. Any evidence of smoking inside may result in a 200$ cleaning fee and immediate removal from the property without refund.

  • No food or drink is allowed upstairs.

  • Quiet hours are from 10 PM - 7 AM.

  • Alcohol is allowed but not provided. Alcohol is prohibited in dorm rooms. Dorm guests must enjoy beverages in common areas and staff is permitted to ask for IDs.

  • The Hostel does not allow pets. This includes emotional support animals and comfort animals. Only service animals are identified by ADA Title II on-site. Service animals must be in the company of their handler at all times, and never off-leash on property.

Failure to obey rules will result in ejection and possible denial from future bookings.